While we select a frame that we feel best complements the piece, we’re happy to accommodate customization. Our shadowbox frames, in either black or white, allows the image to sit back from the face of the frame. We use a 1/4″ white spacer that goes around the inside of the frame separating the image from the acrylic—or frame face on our biggest pieces. Our floater frame, in dark walnut, allows the image to “float” about a 1/4” from the inside of the frame.

We select what we feel best compliments the image. Like the art itself however, this is entirely subjective, and you’re welcome to request a color change. And you may wish to change the border to bleed or vice-versa. No problem, let us know at clientservices@heldone.com

First, always protect your work from extreme heat and harmful ultraviolet rays by avoiding direct sunlight whenever possible. If protected by UV acrylic, clean with a damp soft cloth. Avoid ammonia based products, like Windex. If your piece is protected by archival laminate (no acrylic), gently clean with a dry soft cloth to avoid scratching.

Our images up to 40″ x 60″ include acrylic glazing to protect the image—and yes, glare could well be an issue if not lit properly or if it’s hung in a room with a lot of natural light. Please be sure you consider your wall space, the natural sunlight that it receives throughout the day and your lighting to best assess potential for glare. You may wish to test the location with another piece that is protected with acrylic or glass (not non-reflective glass). To eliminate glare altogether, our large pieces are protected using an archival laminate in lieu of acrylic.

We pack with care in custom crates and ground ship from Portland, Oregon via one of our trusted carriers. PLEASE NOTE, THAT OUR CRATES WEIGH BETWEEN 150 AND  250LBS—SO PLEASE PLAN AHEAD AND PREPARE ACCORDINGLY—you may need help getting your work from the truck to your space. Delivery times will vary, depending on our carrier. When your art ships, you will receive a shipment confirmation email including your tracking number. We make every effort to coordinate delivery within your preferred window.

You original photograph, details and COA are shipped separately in our custom boxes.

Please allow 4-6 weeks for delivery and ALL SHIPMENTS MUST BE ACCEPTED AND SIGNED UPON DELIVERY.

Yes, since domestic shipping is included, we apply that to the total cost and you pick up the difference. We’re happy to accommodate international requests – please shoot us an email at clientservices@heldone.com

Because we custom print and frame each photograph on a per order basis, all sales are final—we do not accept returns or exchanges.

In the unfortunate event that your SHIPPING CONTAINER arrives damaged—before all else—HOLD ON TO THE ORIGINAL PACKAGING AND PACKING MATERIAL, take detailed photos of the damage to your art and/or frame AND the original packaging, interior support frame and wrapping material (including crate) that your piece arrived in. Attach the photos to an email and send to clientservices@heldone.com.Per FedEx and carrier policy, your photographs are essential to filing a claim and once resolved, we will notify you on what to do with the damaged piece. Production will then begin on your replacement and we’ll send you a tracking number once your replacement ships. Our aim is to resolve as quickly as possible and we’ll get back to you within 2 business days on next steps. For any other issues, please contact clientservices@heldone.com.